CX INNOVATOR SERIES
CX INNOVATOR SERIES
The CX Innovator Series is an actionable and educational industry initiative showcasing the best practices leading executives to use to shape their community’s experience. Using expertly curated executive interviews combined with quantitative research from consumer surveys, the CX Innovator Series provides tangible insights and a deeper understanding of how successful companies utilize CX programs resulting in positive business outcomes.
The CX Innovator Series is made possible by support from our lead sponsors: Concentrix, eGain, Tealium, and QuestionPro.
KV Dipu, Bajaj Allianz
KV Dipu, Bajaj Allianz
Kevin FitzPatrick is currently Senior Vice President, Digital & Performance Marketing at Ruby Tuesday, the Maryville, Tennessee-based restaurant operator with more than 200 locations worldwide. FitzPatrick joined the company about a year ago. READ MORE
Senior Vice President, Digital & Performance Marketing at Ruby Tuesday, READ MORE
KV Dipu is currently Senior President and Head of Operations & Customer Service at Bajaj Allianz. Bajaj Allianz, a general insurance and life insurance company doing business in India READ MORE
Senior President and Head of Operations & Customer Service READ MORE
Ashu Roy, eGain
Ashu Roy, eGain
Ashu Roy is Chief Executive Officer of eGain Corporation, which provides an AI-enabled software platform that integrates with CRM and contact center systems for enhanced customer self-service, virtual assistance, and contact center agent tools. READ MORE
Ashu Roy is Chief Executive Officer of eGain Corporation, which provides an AI-enabled software platform that integrates with CRM and contact center systems for enhanced customer self-service, virtual assistance, and contact center agent tools. READ MORE
Tealium is a global provider of customer data platforms (CDPs), supporting over 850 enterprise customers in more than 30 countries around the world. READ MORE
Tealium is a global provider of customer data platforms (CDPs), supporting over 850 enterprise customers in more than 30 countries around the world. READ MORE
Rick Rosso, Concentrix
Rick Rosso, Concentrix
Clint Payne, MultiChoice Group
Clint Payne, MultiChoice Group
Rick Rosso is Executive Vice President, Global Sales & Account Management for Concentrix, a global provider of CX solutions and technology headquartered in Fremont, California. The company bolstered its position in the CX market when it acquired PK Global, a global CX digital design and engineering firm, for $1.6 billion in late 2021. READ MORE
Rick Rosso is Executive Vice President, Global Sales & Account Management for Concentrix, a global provider of CX solutions and technology headquartered in Fremont, California. READ MORE
Rick Rosso is Executive Vice President, Global Sales & Account Management for Concentrix, a global provider of CX solutions and technology headquartered in Fremont, California. READ MORE
Rick Rosso is Executive Vice President, Global Sales & Account Management for Concentrix, a global provider of CX solutions and technology headquartered in Fremont, California. READ MORE
Rick Rosso is Executive Vice President, Global Sales & Account Management for Concentrix, a global provider of CX solutions and technology headquartered in Fremont, California. The company bolstered its position in the CX market when it acquired PK Global, a global CX digital design and engineering firm, for $1.6 billion in late 2021. READ MORE
Clint Payne is CX lead of the digital team at the MultiChoice Group, Africa’s biggest pay-TV provider and operator of the DStv satellite television service in 47 countries across the continent’s Sub-Saharan region. READ MORE
Clint Payne is CX lead of the digital team at the MultiChoice Group, Africa’s biggest pay-TV provider and operator of the DStv satellite television service in 47 countries across the continent’s Sub-Saharan region. READ MORE
Dr. Marlene Kolodziej, RICOH
Dr. Marlene Kolodziej RICOH
Dan Barnhart, Transamerica Corporation
Dan Barnhart, Transamerica Corporation
Dr. Marlene Kolodziej is Senior Vice President of Service Delivery at Ricoh USA, Inc., a digital services and information management company that is the North American subsidiary of Ricoh Company, Ltd., a Japanese multinational imaging and electronics company with around 80,000 employees and a customer base of roughly 1.4 million businesses worldwide. READ MORE
Dr. Marlene Kolodziej is Senior Vice President of Service Delivery at Ricoh USA, Inc., a digital services and information management company that is the North American subsidiary of Ricoh Company, Ltd READ MORE
Dr. Marlene Kolodziej is Senior Vice President of Service Delivery at Ricoh USA, Inc., a digital services and information management company that is the North American subsidiary of Ricoh Company, Ltd., a Japanese multinational imaging and electronics company with around 80,000 employees and a customer base of roughly 1.4 million businesses worldwide. READ MORE
Dan Barnhart is Lead CX Consultant at Transamerica Corporation, the Cedar Rapids, Iowa-based company which is part of Aegon, a group of various companies and investment firms operating around the world, offering life and supplemental health insurance, investment, employee benefits, and retirement services. Barnhart was in a Georgia-based band briefly before becoming a technologist in marketing at Coca-Cola. In the 1990s, READ MORE
Dan Barnhart is Lead CX Consultant at Transamerica Corporation, the Cedar Rapids, Iowa-based company which is part of Aegon, a group of various companies and investment firms operating around the world, READ MORE
Dan Barnhart is Lead CX Consultant at Transamerica Corporation, the Cedar Rapids, Iowa-based company which is part of Aegon, a group of various companies and investment firms operating around the world, offering life and supplemental health insurance, investment, employee benefits, and retirement services. Barnhart was in a Georgia-based band briefly before becoming a technologist in marketing at Coca-Cola. In the 1990s, READ MORE
Holly Wagstaff-Bellomo, Dividend Restaurant Group
Holly Wagstaff-Bellomo, Dividend Restaurant Group
Andrew Clark, H&R Block
Andrew Clark, H&R Block
Holly Wagstaff-Bellomo is the chief marketing officer at the Dividend Restaurant Group, whose brands include Romano’s Macaroni Grill, Sullivan’s Steakhouse, and Eddie Merlot’s Prime Aged Beef & Seafood. READ MORE
Holly Wagstaff-Bellomo is the chief marketing officer at the Dividend Restaurant Group, whose brands include Romano’s Macaroni Grill, Sullivan’s Steakhouse, and Eddie Merlot’s Prime Aged Beef & Seafood. READ MORE
Andrew Clark is head of design at H&R Block, the tax preparation company headquartered in Kansas City, Missouri, that operates more than 10,000 tax offices around the world. READ MORE
Andrew Clark is head of design at H&R Block, the tax preparation company headquartered in Kansas City, Missouri, that operates more than 10,000 tax offices around the world. READ MORE
Sri Safitri is DEVP of Customer Experience & Digitalisation, leading the digital vertical ecosystem education group at Telkom Indonesia, the multinational telecommunications conglomerate that is also Indonesia’s largest communications service provider by subscriber count. READ MORE
Sri Safitri is DEVP of Customer Experience & Digitalisation, leading the digital vertical ecosystem education group at Telkom Indonesia, the multinational telecommunications conglomerate that is also Indonesia’s largest communications service provider by subscriber count. READ MORE
Ken Peterson is President, Customer Experience, at QuestionPro, the Austin, Texas-based provider of online survey software that enables users to create surveys, analyze results, and visualize the data gleaned from customer insights. READ MORE
Sri Safitri is DEVP of Customer Experience & Digitalisation, leading the digital vertical ecosystem education group at Telkom Indonesia, the multinational telecommunications conglomerate that is also Indonesia’s largest communications service provider by subscriber count. READ MORE
Deba Sahoo is senior vice president and head of product at Fidelity Investments, the financial services corporation based in Boston that is among the largest asset managers in the world, with products and services in investment management, financial planning, wealth management, and retirement planning and advice. READ MORE
Sri Safitri is DEVP of Customer Experience & Digitalisation, leading the digital vertical ecosystem education group at Telkom Indonesia, the multinational telecommunications conglomerate that is also Indonesia’s largest communications service provider by subscriber count. READ MORE
Kristi Gole is Executive Vice President, Strategy at Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands. READ MORE
Sri Safitri is DEVP of Customer Experience & Digitalisation, leading the digital vertical ecosystem education group at Telkom Indonesia, the multinational telecommunications conglomerate that is also Indonesia’s largest communications service provider by subscriber count. READ MORE
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